Online Support Center

Find questions & answers by category

General Internet Phone Mobile Electricity
  • Customer Support View
    • What language does Megatel provide in customer support?
    • megaTEL customer support team provide English, Korean and Chinese service.
    • How can I contact customer centre?
    • For any enquires :
      09 912 1200 / 0800 MEGATEL
      help@megatel.co.nz

      Operational Hours :
      Monday to Friday : 9am to 8pm, Saturday : 10am to 3pm

      Physical address :
      Building B, 104 Rosedale Road, Rosedale

      Postal address :
      PO Box 305 292, Triton Plaza, Albany, North Shore City, New Zealand

  • Billing and Payment View
    • First month's bill
    • The billing cycle for all megaTEL users is on the 1st of the month. If you are a new customer to Megatel, the first month's bill will be sent to you at the beginning of the following month. (e.g. If you started the service at Megatel on 18th July, your first month's bill will be sent to you at the beginning of August)

      The first month's bill will have the following charges:

      First month's charges
      These are calculated by days, from the day the service was activated to the end that month

      Service monthly fee
      The service monthly fee is charged in advance. (e.g.August invoice shows the charge for the monthly fee from 1st August to 31st August)

    • How can I pay my bill?
    • Automatic payment
      Direct debit: You can register direct debit account by submitting ‘direct debit application form’ to dd@megatel.co.nz via email. Please click below link to download the form:
      http://www.megatel.co.nz/files/megaTEL_Direct_Debit(eng).pdf
      Credit card: Setting up credit card auto payment is easy. Please click the link below and follow the instruction after customer login. If you are unsure about your login detail, please txt us (027 888 9999) for further assistance.
      http://www.megatel.co.nz/mymegatel/mybill/#payment_setting

      Manual payment
      megaTEL
      ANZ Bank 01-0129-0260567-00
      Reference: (your phone number)

      megaENERGY
      ANZ Bank 01-0129-0260567-10
      Reference: (your phone number)
    • How can I check my invoice?
    • We send invoices as attached files via email to your email address at the beginning of every month. You can also check your invoice from our website www.megatel.co.nz/mymegatel, log in and select "My Bills", then click on the invoice you want to check and print it out.
  • Move / Change / Cancel your service View
    • Can I change my service plan while I am still in the contract period?
    • Yes, you can change your service plan during the contract period. However you can only upgrade or downgrade your service plan. You are not able to change to a plan that has a special price or conditions.
    • Can I pause the services while I am staying overseas?
    • Unfortunately we are not able to pause your services. However we might be able to change your services to the minimum plans, or we might be able to offer to charge you just the minimum payment for your services.
    • What is required for my service cancellation and how do I make the last payment?
    • ADSL
      * Required 2 working days notification in advance Service cancellation order will be completed in 24-48 hours
      * Final month needs to be paid in full. (e.g. if you are using XPEED15G $49.95 and you would like to cancel the service on 5th July, you will have to pay the full amount $49.95 for the final payment)
      * Early termination fee will be charged if contract has not finished yet

      TOLL
      * Service cancellation order will be completed in 7 working days
      * Calling charges normally appear in 1-2 days

      MOBILE
      * Service cancellation order will be completed in 24-48 hours.
      * Early termination fee will be charged if contract has not finished yet
      * Calling charges normally appear in 2-5 days

      Once all the services have been terminated and all the charges appeared, final invoice will be created and it will be sent to you by email or mail. Customer needs to clear the final payment within 10 working days.

  • Using megaTEL E-mail View
    • How to set up your E-mail account
    • 1. Open Microsoft Outlook 2007.

      2. Click on the menu Tools.

      3. Click on Account Settings.

      4. Click on New.

      5. Select Microsoft Exchange, POP3, IMAP, or HTTP. Click on Next.

      6. Select Manually configure server settings or additional server types to create a new email account.Click on Next

      7. Select Internet Email. Click on Next.

      8-1. Type in your name, email address, select POP3 server as incoming mail server.
      8-2. Type in the name of the incoming mail server mail megatel.co.nz and the address of the outgoing mail server mail.megatel.co.nz
      8-3. Type in your User Name. (e.g. username@megatel.co.nz)
      8-4. Click on More Settings.

      9. Click on Outgoing Server and select My outgoing server (SMTP) requires authentification. Click OK.

      10. Click on Test Account Settings to test your email. Click on Next.

      11. Click on Finish.

      12. Your POP3 Email Account has been created. Click on Close.