Contact Us

Have you searched for an answer in our FAQs? Go to help page

For any enquiries, you can call or email us. We'd love to hear from you.

Customer Support Centre

Business Hour Monday to Friday : 9AM - 8PM / Saturday : 10AM - 3PM

Calling within Auckland 09 912 1200

Outside Auckland 0800 634 283 (0800 megaTEL)

Fax Number 09 921 0049


General Enquiries

Account Enquiries

Physical Address Building B, 104 Rosedale Road, Rosedale, Auckland, New Zealand

Postal Address PO BOX 305 292, Triton Plaza, Albany, North Shore City, New Zealand

TXT customer support centre

You can now contact us via TXT for any enquiries such as general enquiries, services, accounts and technical issues.
We are encouraging our customers to use our TXT serivce for better experience with us, and also to save your time on the phone queue.
You will also get our reply back via TXT, so it is a lot simple and easier!
(* During the operational hours only - it may take up to 1 hour)