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Promotional Terms and Conditions
Residential

General Promotional Terms and Conditions - Residential


General Promotional Terms


The supply of Megatel(a division of Nova Energy Limited) services under a promotion is in accordance with Megatel’s General Terms and Conditions, including Megatel Use Policy.


Introduction
Promotion is available to selected residential customers in selected regions who sign up our service and who meet our pre-acceptance checks and criteria.
To be eligible for our promotion you must:
  • a) use the selected service(s) in the same property in one account.
  • b) sign up the selected service(s) at the same time.
  • c) use the same payment method for telco and energy services.
A joining credit will be applied to your first invoice and is not transferable, exchangeable or redeemable, and no cash alternative is available.
If you end or change any of your plans and services from the initial connection of our service at your property for any reason before the end of the Term, an early termination fee may apply. However, if you move to a new house within the Term and you cannot be connected with our services due to service availability, the early termination fee may be waived at our sole discretion. Please note, depending on where you move to, the exact same services may not be available at your new home.
You may be moved to another pricing when our services are transferred to a different network and/or different capability of property.

Broadband service
Our broadband service includes unlimited data, subject to our Fair Use Policy, delivered over your property’s ADSL, VDSL or Fibre connection.
We will supply you with a modem and there is a delivery charge.
Where broadband speeds are stated, these are based on theoretical maximums and actual speeds will vary on your device and connection status.
At the end of the Term, you will be moved to standard pricing applicable. We will notify you of this new pricing.

Add-on Phone services
Voip(Internet based line) and PSTN(Copper line) phone services can be purchased at any time during the Term at an additional cost and we may charge a connection fee.
Voip phone service includes a range of calling functions such as call waiting and caller ID. If you are transferring to us from your existing provider, you will need to contact your relevant third-party service provider to check that any existing (or future) services/devices not supplied by Megatel – such as monitored security and medical alarms, and any service/device that requires an analogue phone line – will be compatible with broadband and phone services.
If you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our broadband/phone services, we strongly recommend that you do not sign up for our services.
Please contact us if you or anyone in your household is, or becomes, dependant on a home phone line or electricity for critical medical support.
If there is a power or internet outage or other internet disabling event (including impeded wireless range within your home, equipment being disconnected from wall sockets etc.) you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend you maintain or have access to a mobile phone service and keep a charged mobile phone at your premises in case you need access to 111 and other emergency call services in cases of service disruption.
If you or someone in your household is particularly at risk of requiring the 111 emergency service (e.g. for reasons of health, safety or disability) and you don’t already have an alternative way to call 111 in the event of an outage (e.g. a mobile phone), you can apply to be listed as a Vulnerable Consumer. If you qualify, we will provide you with a means to call 111 in the event of a power failure, at no cost to you. Contact us or visit here for more information and to apply.
Mobile and International calling can be used at any time during the Term at an additional cost.

Mobile
Unlimited calls and texts plans are subject to our Fair Use Policy including the selected international countries in your plan.
Unlimited Data plans will be throttled to a maximum data speed of 1.2Mbps when you go above your data threshold on your plan. Tethering or hotspots are not available with Big data plans.
If you exceed your monthly calling limit, you will be charged an additional charge per minute.
Roaming service will be automatically activated if you use your mobile number overseas and will be charged based on different zones.
Upgrade plans are available only once per billing period. You cannot downgrade plans during your billing period but you can book a plan downgrade for the next billing renewal date.
Data set to expire first during the month will be consumed first. Your recurring plan expires on the 25th of the following month and NZ Data Add-On or Auto-Allowance data plans expire after 30days from the purchased date.
Rollover Data will expire after 365days from its recurring plan start date or when you terminate our service or change plan where Rollover is not available.

Electricity & Gas
If you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our broadband/phone services, we strongly recommend that you do not sign up for our services.
Megatel may adjust your pricing due to any changes in third party network costs, taxes, levies, the NZ Emissions Trading Scheme, or any governmental or regulatory changes; or if your pricing requires correction.
Megatel may also adjust your pricing if, for any reason, the information that we have relied on to set your pricing is incorrect and/or requires amendment (e.g., if your metering setup or capacity and/or pricing category is incorrect or changes).
At the end of the Term, you will be moved to standard pricing applicable for your area and metering setup. We will notify you of this new pricing.
If you move into where Megatel does not provide power and you are still on a bundled promotion,
  • You must continue using Megatel broadband service until the end of your contract period.
  • Your broadband promotion may change according to the remaining period of your contract term.
  • Once our power is available at the location, we will contact you to advise. You must sign up to our electricity and complete the remaining period of the previous contract period to be eligible for a cancellation of early termination fee.
  • If you have signed up for electricity only promotion, we may cancel your contract without early termination fee by claiming back only the promotional credit. The amount will differ depending on the contract period and the credit provided at the time of contract signing.
These terms and conditions cannot be applied for any other scenarios apart from the ones stated above.

Fair use
Our Fair Use Policy applies to unlimited data and calling and is available on our website.
Calls to “0900”, “018”, “0161”, “0172” and “059” numbers, switched digital (data) calls, collect calls, audio conferencing, and calling card calls are excluded.
Our phone and mobile services cannot be used for auto-dialling or multiple simultaneous calling, continuous call forwarding, telesales, call centres, voicemail broadcasting, spamming or any other activity we reasonably consider to be non-standard usage, in Megatel’s sole discretion.

This terms is current as of 03 Feb 2020

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