Mobile Use Policy

T&C  > Mobile Use Policy

Mobile Use Policy

Fair Use Policy

Unlimited Minutes and Unlimited Texts are for standard person to person calls to standard numbers in NZ (excludes premium and special numbers) and both parties are connected within a NZ network (excludes roam overseas). Unlimited Minutes and Unlimited Texts cannot be used for multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuous call forwarding, auto-dialling, machine to machine communication (includes using your SIM card in any other device), Cellular Trunking Unites (CTUs), or any other activity that Megatel considers to be non-standard personal usage (“Prohibited Usage”). If we consider that you are engaging in Prohibited Usage, we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your subscription with Unlimited Minutes and/or Unlimited Texts immediately with notice.

Free International calls

Standard person-to-person international calling minutes to your selected countries are included in your free calling minutes. The international calling minutes are limited to 1500 minutes for unlimited calling plans.

Billing period

Billing period is the period of time you are billed for calls, texts, data and other associated costs accumulated on your account. Your billing period is fixed each month which is the 26th to 25th. This means your billing period will roll over on the same date of each month, with any included minutes, texts, data or usage refreshed on that same date.

Smart Cap

Restricts you from being able to consume any ‘casual’ NZ Data. Only purchased data, such as recurring plan data, auto-allowance or Add-On plans can be consumed. When completing a provisioning request for change of plan, termination or change of ownership where Smart Cap is available to a plan where Smart Cap is not available, then the existing capability will be immediately removed.
The default setting for Megatel mobile users is Smart Cap enabled.

Roaming Cap

Allows you to have a threshold to restrict to zero or an NZ dollar amount so that you can consume 'casual' Roaming data up to the provisioned Smart Cap threshold. For example, only purchased data, auto-allowance or Add-On plan can be consumed after the threshold has been reached. Available for Roaming Data only. Voice, Text, and other services will be active for the duration of the billing cycle.

Big data plan

Your connections with the Big Data plans are prohibited from tethering or using mobile hotspot capability. Megatel will re-direct you to a URL that will have a generic message advising you that you are not able to use tethering or hotspot capability.
If you go over the data threshold within the monthly billing period, the maximum network data speed will be changed to a maximum of 1.2Mbps and this reduction in maximum network speed will be removed when a new billing period begins. No notification will be provided to you when your connection reaches the data threshold, and the CDR usage will display ‘Throttled’ for data consumed after the threshold is reached and after a new data session is initiated.
This plan cannot come with Rollover Data, Smart Cap or Auto-Allowance.

Endless data plan

Data included in Endless data is NZ Data only and does not have an NZ data cap. It does have tethering included.
Within the monthly billing period if you go above the data threshold, the maximum network data speed will be changed to a maximum of 1.2Mbps and this reduction in maximum network speed will be removed when a new billing period begins. No notification will be provided to you when your connection reaches the data threshold, and the CDR usage will display ‘Throttled’ for data consumed after the threshold is reached and after a new data session is initiated.
This plan cannot come with Rollover Data, Smart Cap or Auto-Allowance.

Plan Change

You can upgrade plans only once per billing period if you want to switch from your plan to another one. You cannot downgrade plans during your billing period but you can book a plan downgrade for the next billing renewal date.

From time to time, we may publish new usage policies in respect to some or all of the services. We do this in order to help prevent fraud and to ensure that excessive use of the services doesn’t prevent our other customers from enjoying the services. When we do this, we will notify you beforehand. If you do not agree with any new usage policy, you may exercise your right to terminate this agreement.



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