Mobile Use Policy

T&C  > Mobile Use Policy

Mobile Use Policy

Fair Use Policy

Unlimited Minutes and Unlimited Texts are for standard person to person calls to standard numbers in NZ (excludes premium and special numbers) and both parties are connected within a NZ network (excludes roam overseas). Unlimited Minutes and Unlimited Texts cannot be used for multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuous call forwarding, auto-dialling, machine to machine communication (includes using your SIM card in any other device), Cellular Trunking Unites (CTUs), or any other activity that Megatel considers to be non-standard personal usage (“Prohibited Usage”). If we consider that you are engaging in Prohibited Usage, we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your subscription with Unlimited Minutes and/or Unlimited Texts immediately with notice.

Free International Calls and Texts

Standard person-to-person international calling minutes and TXTs to your selected countries are included in your free calling minutes.

Billing period

Billing period is the period of time you are billed for calls, texts, data and other associated costs accumulated on your account. Your billing period is fixed each month which is the 26th to 25th. This means your billing period will roll over on the same date of each month, with any included minutes, texts, data or usage refreshed on that same date.

Add-On Plan

Add-On Plan means a one-off additional plan such as NZ Data, Roaming data and/or voice services that can be purchased in addition to a recurring plan.
If there is any remaining NZ data at the time of billing period ending, then the oldest data will be used first for the new billing period.
Roaming Add-On plans are valid for 12months only from the date of purchase, regardless of when they are activated, and Roaming Add-On plans are activated following the first use of any Cellular Mobile Service included with the Roaming Add-On plans.

Auto-Allowance

Auto-Allowance refers to the NZ Data or Roaming plans that we will automatically apply. Auto-Allowance for NZ Data is activated and purchased when the full allowance of your recurring plan is consumed. Auto-Allowance for Roaming is triggered based on First Use Activation.
When completing a provisioning request for change of plan, termination or change of ownership where Auto-Allowance is available, to a plan where Auto-Allowance is not available, then the existing capability will be immediately removed.
Auto-Allowance is used only one time during a billing period. When an Auto-Allowance is activated, the next available renewal is after the 1st of the next month.

Rollover Data

Rollover Data means the NZ data component of a plan can be carried forward to the following month. Maximum duration of the NZ data is 365 days. Any balances that remain and are older than 365 days will automatically be relinquished.
Usage priority is as follows : Recurring plan allowance > Purchased plan if any > Rollover (will use the oldest rollover data first)
All rollover data will be immediately relinquished if a provisioning request is submitted for change of plan, termination, or change of ownership, where Rollover is not available. For example, Rollover Data is not available on Big data or Endless data plans.

Smart Data Cap

Restricts you from being able to consume any ‘casual’ NZ Data. Only purchased data, such as recurring plan data, Auto-Allowance or Add-On plans can be consumed. When completing a provisioning request for change of plan, termination or change of ownership where Smart Data Cap is available to a plan where Smart Data Cap is not available, then the existing capability will be immediately removed.
The default setting for Megatel mobile users is Smart Data Cap enabled.

Roaming Data Cap

Allows you to have a threshold to restrict to zero or an NZ dollar amount so that you can consume 'casual' Roaming Data up to the provisioned Roaming Data Cap threshold. For example, only purchased data such as Auto-Allowance or Add-On plan can be consumed after the threshold has been reached. Available for Roaming Data only. Voice, Text, and other services will be active for the duration of the billing cycle.
The default setting for the Maximum Roaming Data Limit is $5.00 NZD.

Endless data plan

Data included in Endless data is NZ Data only and does not have an NZ data cap. It does have tethering included.
Within the monthly billing period if you go above the data threshold, the maximum network data speed will be changed to a maximum of 1.2Mbps and this reduction in maximum network speed will be removed when a new billing period begins. No notification will be provided to you when your connection reaches the data threshold, and the CDR usage will display ‘Throttled’ for data consumed after the threshold is reached and after a new data session is initiated.
This plan cannot come with Rollover Data, Smart Data Cap or Auto-Allowance.

Big data plan

Your connections with the Big Data plans are prohibited from tethering or using mobile hotspot capability. Megatel will re-direct you to a URL that will have a generic message advising you that you are not able to use tethering or hotspot capability.
If you go over the data threshold within the monthly billing period, the maximum network data speed will be changed to a maximum of 1.2Mbps and this reduction in maximum network speed will be removed when a new billing period begins. No notification will be provided to you when your connection reaches the data threshold, and the CDR usage will display ‘Throttled’ for data consumed after the threshold is reached and after a new data session is initiated.
This plan cannot come with Rollover Data, Smart Data Cap or Auto-Allowance.

Data Boost

A Data Boost will remove any throttling/reduction in maximum network data speed in place for a limited period of time or until a certain amount of data is used. The Data Boost is only available with Endless data plans and with Big data plans, and the Data Boost lasts for a maximum of 7 days only. If the Data Boost is active when the billing period rolls over the Data Boost will continue until the Data Boost data threshold is reached, or the 7 days expires.
There are no limits to the number of Data Boosts available within a billing period.

Plan Change

You can upgrade plans only once per billing period if you want to switch from your plan to another one. You cannot downgrade plans during your billing period but you can book a plan downgrade for the next billing renewal date.

Data usage consumption

Data set to expire first during the month will be consumed first. Your recurring plan expires on the 25th of the following month and NZ Data Add-On or Auto-Allowance data plans expire after 30days from the purchased date.
Rollover Data will expire after 365days from its recurring plan start date.


From time to time, we may publish new usage policies in respect to some or all of the services. We do this in order to help prevent fraud and to ensure that excessive use of the services doesn’t prevent our other customers from enjoying the services. When we do this, we will notify you beforehand. If you do not agree with any new usage policy, you may exercise your right to terminate this agreement.



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