As an energy retailer we understand the role electricity and natural gas plays in all our customers’ lives. We are committed to ensuring you stay safe and connected.
Our Residential Consumer Care Policy sets out our service promises to our residential electricity and natural gas customers. This Policy acts as a guide to how we operate, care for, and treat customers. Read our Policy below.
Our Policy applies in conjunction with (not instead of) our General Customer Terms and Conditions, along with any Special Terms that may apply to you.
It is also designed to align to the Electricity Authority’s Consumer Care Guidelines.
Some helpful links for you
Check out our energy saving tips to help you save energy at home.
Other social agencies include the Citizens Advice Bureau, local Mayoral Fund or Age Concern.
Phone 0800 345 123 or text on 4209
Post: PO Box 5875, Wellington 6140 Freepost 192682