These terms apply to new customers that sign up for MegaTEL’s broadband service, whether Fibre or VDSL/ADSL, on any plan, from 01 Sep 2023.
You will need to either:
MegaTEL no longer sells modems (they are only available for rental).
When you use your own modem with our broadband service, it is referred to as a “BYO modem”.
Your BYO modem must be suitable for use on the New Zealand broadband network, whether your broadband connection is Fibre or VDSL/ADSL (as applicable). For example, some modems purchased from overseas will not work on the New Zealand broadband network. If you are not sure whether your BYO modem is suitable for use on the New Zealand broadband network, you will need to you will need to contact the manufacturer for advice and assistance.
For Fibre customers, BYO modems can be used with Megatel's home line VoIP service through the Fibre ONT ATA port. However, Megatel does not provide technical support for VoIP settings on BYO modems.
For VDSL/ADSL customers, BYO modems cannot be used with Megatel's home line VoIP service.
You are responsible for connecting and configuring your BYO modem yourself.
If the modem setup is not done properly, our internet service may not work, and you will need to contact the manufacturer for assistance.
Please ensure that you can access the following webpages:
Start by entering the relevant IP address for your BYO modem into your internet browser. This will take you to a configuration webpage for your modem type, where you can login using the relevant default username and password.
You should then be able change (if required) the configuration of your BYO modem components to match those set out Megatel’s internet configuration webpage (as relevant for your connection type – fibre, VDSL or ADSL).
Please also ensure you can access (either online or in hard copy) the relevant user manual for your BYO modem which will contain connection instructions. If your BYO modem is the same model as one of Megatel’s rental modems, the user manual can be found here: https://help.megatel.co.nz/v1/docs/megatel-routers
When you use a BYO modem, Megatel's technical support is limited to the broadband service connecting to your premises.
Megatel does not provide troubleshooting support for any issues with your BYO modem. This includes the first-time setup, Wi-Fi, frequent disconnections, and slow speed issues. If you need assistance with troubleshooting, please contact the manufacturer directly.
The performance and quality of the broadband service you receive will depend on the make, model, age, and specifications of your BYO modem.
Megatel does not guarantee reliable broadband performance with BYO modems.
Unsatisfactory service with a BYO modem cannot be a reason for waiving any early termination fees that may apply (if any) under your supply plan, the requirement to notify us 30 days in advance if you wish to terminate your broadband service, or as a reason for compensation/discounts on modem rental charges.
Modems purchased overseas may have different Wi-Fi coverage specifications, which could cause slow speed or unstable connection issues.
You can request a rental modem from Megatel (instead of using a BYO modem) at any time as long as you agree to MegaTEL’s Rental Modem Terms and Conditions set out below.
Renting a modem from Megatel simplifies the process of getting Megatel broadband connected.
To see the available modem options for rental, please visit the following webpage: https://help.megatel.co.nz/v1/docs/megatel-routers
For larger properties, we recommend renting a Deco M5 or TP-Link Mesh WiFi modem pack.
Depending on the size of your house, you may need to rent additional Mesh units to ensure that the signal reaches every corner of your property. To help ensure optimal WiFi performance, we recommend renting the recommended number of Mesh units based on the number of bedrooms in your house. To find more information, please visit the following webpage: https://help.megatel.co.nz/v1/docs/why-mesh-wifi
If you choose to rent fewer units, we cannot guarantee the best WiFi performance of our broadband service. Unsatisfactory WiFi performance due to failure to rent the recommended number of Mesh units cannot be a reason for waiving any early termination fees that may apply (if any) under your supply plan, the requirement to notify us 30 days in advance if you wish to terminate your broadband service, or as a reason for compensation/discounts on modem rental charges.
The rental fee for the modem / Mesh unit is $5 per unit per month until you end your broadband service with MegaTEL.
There is also a $15 delivery charge for the modem.
Please note:
When you end your broadband service, you are required to return the rented modem(s) to Megatel.
If you decide to cancel Megatel broadband, you need to contact Megatel to request a prepaid courier bag to return the modem(s).
The first return bag is free of charge, but if you fail to return the modem(s) or require another return bag, you will be charged a fee ranging from $22.78 to $38.48 depending on your location. If you move address or leave the country, please make sure to plan for the return process and provide us with the correct address for receiving the return bag.
If you do not return the modem(s) within 30 days after the return bag was sent to you, you will be charged for the cost of the modem(s) based on the number and model(s) of modems you have rented to you.
You can find more information on our return fees here (under “Administration & Other Fees”):
https://www.megatel.co.nz/schedule_fees
Ownership of any rental modem(s) supplied to you remains with Megatel at all times.
Megatel reserves the right to supply refurbished rental modem(s) that have been previously used by other customers.
If the rented modem is diagnosed as faulty, Megatel will send you a replacement modem and a return bag (for you to send us the faulty modem for testing).
While we are testing the faulty modem, we will send you a replacement. If the exact model of your current modem is unavailable, Megatel will send you a replacement modem with similar functionality, depending on available stock.
Once your faulty modem is returned to us, it will be tested. If it is found to be physically damaged or misused, you will be charged:
If you lose the modem and are unable to return it after our service has ended, or if you lose it while using our broadband service and need a replacement, please note that you be charged for the modem(s) based on the number and model(s) you have rented.
