Schedule of Fees
Service Fee Pricing schedule
Broadband / Phone Installation
| Description | Residential | Business |
|---|---|---|
| Cancellation charge when installation order is cancelled before installation date is confirmed | $15.00 | $15.00 |
| Cancellation charge when installation order is cancelled after installation date is confirmed | $50.00 | $50.00 |
| UFB Install and router plugnplay | $110.00 | $110.00 |
| UFB Basic installation (New) | - | $66.06 |
| UFB Basic installation (Reconnection) | - | UFB Basic installation (Reconnection) |
| Additional ONT installation (from 2nd ONT) | $165.00 | $165.00 |
| ONT relocation | $220.00 | $490.00 |
| Copper Broadband standard installation | $60.00 | $215.00 |
| 3rd party PSTN to Voip transition | $20.00 | $20.00 |
| Voip to PSTN transition | $30.00 | $30.00 |
Broadband / Phone Site visit related
| Description | Residential | Business |
|---|---|---|
| UFB site visit | $45.00 | $45.00 |
| Abortive end-user site visit | $50.00 | $50.00 |
| Restore premises wiring fault | $299.00 | $299.00 |
| Splitter installation + extra | $199.00 | $199.00 |
| Wiring only order + extra | $199.00 | $199.00 |
| Copper Connection and Wiring + extra | $150.00 | $150.00 |
| Copper preinstall / quotation + extra | $250.00 | $250.00 |
| [extra]Internal wiring | $110.00 | $110.00 |
| [extra]Install extra Telecom socket | $45.00 | $45.00 |
| [extra]Internal wiring & Telecom socket | $135.00 | $135.00 |
| [extra]Install Telecom side of demarcation | $65.00 | $65.00 |
| [extra]External wiring | $69.00 | $69.00 |
| [extra]Additional Wiring work (per hour) | $65.00 | $65.00 |
| [extra]Labour charge/Visit fee | $81.00 | $81.00 |
Phone Addons
| Description | Residential | Business |
|---|---|---|
| Wiring maintenance | $4.95 | $4.95 |
| Caller Display(free when line is a Voip) | $3.58 | $8.17 |
| Faxability(only available when line is a PSTN) | $3.78 | $4.35 |
| Daul number | $3.78 | $3.78 |
| Call waiting(free when line is a Voip) | $3.78 | $3.78 |
| Call diversion(free when line is a Voip) | $3.78 | $3.78 |
| Call restriction | $3.78 | $3.78 |
| Number withhold | - | - |
| Remote diversion | $3.22 | $3.22 |
| Customer link | $23.00 | $23.00 |
| Additional Voip | $17.25 | $17.25 |
| E-Fax | $17.25 | $17.25 |
| Permernant toll bar | $45.00 | $45.00 |
Electricity & Gas Reconnection/Disconnection
| Description | Power | Gas |
|---|---|---|
| Remote Reconnection/disconnection (per meter) | $35.00 | N/A |
| After hours Remote Reconnection & Disconnection (per meter) | $35.00 | N/A |
| [connection after 5pm, on the weekend or on a public holiday] | ||
| Manual Reconnection/disconnection (per meter) | $85.00 | $85.00 |
| After hours Manual Reconnection & Disconnection (per meter) | $125.00 | $125.00 |
| [connection after 5pm, on the weekend or on a public holiday] | ||
| Credit Disconnection (per meter) | $65.00 | $135.00 |
| Credit Disconnection - TOU ICP (per meter) | $250.00 | - |
| Credit Reconnection (per meter) | Free of charge | - |
| After hours Credit Reconnection (per meter) | $65.00 | - |
| [connection after 5pm, on the weekend or on a public holiday] | ||
| Premiums
[in addition to the above site visits & investation and service requests] |
||
|---|---|---|
| Specific Appointment Time | $45.00 | $45.00 |
| Urgent | $85.00 | $85.00 |
| Asbestos Meter Board | $125.00 | $125.00 |
| Field Service turn down | $85.00 | $85.00 |
Electricity & Gas Site visits/Investigation
| Description | Power | Gas |
|---|---|---|
| Site visit call out charge | $185.00 | $135.00 |
| Meter investigation (per meter) | $185.00 | $250.00 |
| A loads test (per meter) | $185.00 | - |
| Inspection (per meter) | $185.00 | $185.00 |
| Premiums
[in addition to the above site visits & investation and service requests] |
||
|---|---|---|
| After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday | $115/hr | $115/hr |
| Specific Appointment Time | $45.00 | $45.00 |
| Urgent | $85.00 | $85.00 |
| Asbestos Meter Board | $125.00 | $125.00 |
| Field Service turn down | $85.00 | $85.00 |
Electricity & Gas Faults related
[this charge applies if there is no fault with a meter]
| Description | Power | Gas |
|---|---|---|
| Faulty Meter - a loads test (per meter) | $185.00 | - |
| Faulty Meter - Hot water issue (per meter) | $185.00 | - |
| Faulty Meter - Meter bridge (per meter) | $185.00 | - |
| Faulty Meter - meter asset check (per meter) | $185.00 | - |
| Faulty Meter - No Commications Site Investigation (per meter) | $185.00 | - |
| Premiums
[in addition to the above site visits & investation and service requests] |
||
|---|---|---|
| After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday | $115/hr | $115/hr |
| Specific Appointment Time | $45.00 | $45.00 |
| Urgent | $85.00 | $85.00 |
| Asbestos Meter Board | $125.00 | $125.00 |
| Field Service turn down | $85.00 | $85.00 |
Meter Change/Upgrade
| Description | Power | Gas |
|---|---|---|
| Meter change - meter replacement | $240.00 | - |
| Meter change - Legacy to Smart meter upgrade | $240.00 | - |
| Meter change - any types of meter to Import/Export meter upgrade (per meter) | $240.00 | - |
| Meter change - any types of meter to CT meter upgrade (per meter) | $240.00 | - |
| Meter capacity change (Upgrade/Downgrade) (per meter) | $185.00 | - |
| Remote Tariff Changes (per meter) | $65.00 | - |
| Premiums
[in addition to the above site visits & investation and service requests] |
||
|---|---|---|
| After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday | $115/hr | $115/hr |
| Specific Appointment Time | $45.00 | $45.00 |
| Urgent | $85.00 | $85.00 |
| Asbestos Meter Board | $125.00 | $125.00 |
| Field Service turn down | $85.00 | $85.00 |
Electricity & Gas Service Requests
| Description | Power | Gas |
|---|---|---|
| Line new connection | Quoted | Quoted |
| Meter new connection & installation (per meter) (incl temporary asset installation) |
$240.00 | Quoted |
| Meter relocation / Shift (per meter) | $240.00 | - |
| Meter reseal (per meter) | $240.00 | - |
| Meter recertification (per meter) | $240.00 | - |
| Decommission Meter | $85.00 | - |
| Combining Meters | Quoted | Quoted |
| Temporary disconnect and reconnect for safety (per meter) | Quoted | Quoted |
| Permanent disconnection (per meter) | $185.00 | Quoted |
| Meter loss asset (per meter) | $85.00 | - |
| Special meter reading fee (per meter) | $85.00 | $85.00 |
| Premiums
[in addition to the above site visits & investation and service requests] |
||
|---|---|---|
| After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday | $115/hr | $115/hr |
| Specific Appointment Time | $45.00 | $45.00 |
| Urgent | $85.00 | $85.00 |
| Asbestos Meter Board | $125.00 | $125.00 |
| Field Service turn down | $85.00 | $85.00 |
Mobile
| Description | ||
|---|---|---|
| NEW Sim only | $5.00 | |
| Mobile number change | $35.00 | |
| Handset delivery(with SIM) | $15.00 | |
Administration & other Fees
| Description | ||
|---|---|---|
| Ownership change | $60.00 | |
| Additional copies of invoice (per invoice) | $2.00 | |
| Account suspension release (per service) | $30.00 | |
| Router Pick up/Delivery | $15.00 | |
| Router 18ACV puchase | $180.00 | |
| Landline number change | $60.00 | |
| Premium Mesh Wifi 2pk | $240.00 | |
| Premium Mesh Wifi 3pk | $360.00 | |
| Premium Mesh Wifi 4pk | $480.00 | |
| Additional Premium Mesh Wifi 1pk | $135.00 | |
All costs include GST