Schedule of
Fees

Residential > Schedule of Fees

Schedule of Fees

Service Fee Pricing schedule

Broadband / Phone Installation


Description Residential Business
Cancellation charge when installation order is cancelled before installation date is confirmed $15.00 $15.00
Cancellation charge when installation order is cancelled after installation date is confirmed $50.00 $50.00
UFB Install and router plugnplay $110.00 $110.00
UFB Basic installation (New) - $66.06
UFB Basic installation (Reconnection) - UFB Basic installation (Reconnection)
Additional ONT installation (from 2nd ONT) $165.00 $165.00
ONT relocation $220.00 $490.00
Copper Broadband standard installation $60.00 $215.00
3rd party PSTN to Voip transition $20.00 $20.00
Voip to PSTN transition $30.00 $30.00

Broadband / Phone Site visit related


Description Residential Business
UFB site visit $45.00 $45.00
Abortive end-user site visit $50.00 $50.00
Restore premises wiring fault $299.00 $299.00
Splitter installation + extra $199.00 $199.00
Wiring only order + extra $199.00 $199.00
Copper Connection and Wiring + extra $150.00 $150.00
Copper preinstall / quotation + extra $250.00 $250.00
[extra]Internal wiring $110.00 $110.00
[extra]Install extra Telecom socket $45.00 $45.00
[extra]Internal wiring & Telecom socket $135.00 $135.00
[extra]Install Telecom side of demarcation $65.00 $65.00
[extra]External wiring $69.00 $69.00
[extra]Additional Wiring work (per hour) $65.00 $65.00
[extra]Labour charge/Visit fee $81.00 $81.00

Phone Addons


Description Residential Business
Wiring maintenance $4.95 $4.95
Caller Display(free when line is a Voip) $3.58 $8.17
Faxability(only available when line is a PSTN) $3.78 $4.35
Daul number $3.78 $3.78
Call waiting(free when line is a Voip) $3.78 $3.78
Call diversion(free when line is a Voip) $3.78 $3.78
Call restriction $3.78 $3.78
Number withhold - -
Remote diversion $3.22 $3.22
Customer link $23.00 $23.00
Additional Voip $17.25 $17.25
E-Fax $17.25 $17.25
Permernant toll bar $45.00 $45.00

Electricity & Gas Reconnection/Disconnection


Description Power Gas
Remote Reconnection/disconnection (per meter) $35.00 N/A
After hours Remote Reconnection & Disconnection (per meter) $35.00 N/A
[connection after 5pm, on the weekend or on a public holiday]
Manual Reconnection/disconnection (per meter) $85.00 $85.00
After hours Manual Reconnection & Disconnection (per meter) $125.00 $125.00
[connection after 5pm, on the weekend or on a public holiday]
Credit Disconnection (per meter) $65.00 $135.00
Credit Disconnection - TOU ICP (per meter) $250.00 -
Credit Reconnection (per meter) Free of charge -
After hours Credit Reconnection (per meter) $65.00 -
[connection after 5pm, on the weekend or on a public holiday]
Premiums
[in addition to the above site visits & investation and service requests]
Specific Appointment Time $45.00 $45.00
Urgent $85.00 $85.00
Asbestos Meter Board $125.00 $125.00
Field Service turn down $85.00 $85.00

Electricity & Gas Site visits/Investigation


Description Power Gas
Site visit call out charge $185.00 $135.00
Meter investigation (per meter) $185.00 $250.00
A loads test (per meter) $185.00 -
Inspection (per meter) $185.00 $185.00
Premiums
[in addition to the above site visits & investation and service requests]
After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday $115/hr $115/hr
Specific Appointment Time $45.00 $45.00
Urgent $85.00 $85.00
Asbestos Meter Board $125.00 $125.00
Field Service turn down $85.00 $85.00

Electricity & Gas Faults related
[this charge applies if there is no fault with a meter]


Description Power Gas
Faulty Meter - a loads test (per meter) $185.00 -
Faulty Meter - Hot water issue (per meter) $185.00 -
Faulty Meter - Meter bridge (per meter) $185.00 -
Faulty Meter - meter asset check (per meter) $185.00 -
Faulty Meter - No Commications Site Investigation (per meter) $185.00 -
Premiums
[in addition to the above site visits & investation and service requests]
After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday $115/hr $115/hr
Specific Appointment Time $45.00 $45.00
Urgent $85.00 $85.00
Asbestos Meter Board $125.00 $125.00
Field Service turn down $85.00 $85.00

Meter Change/Upgrade


Description Power Gas
Meter change - meter replacement $240.00 -
Meter change - Legacy to Smart meter upgrade $240.00 -
Meter change - any types of meter to Import/Export meter upgrade (per meter) $240.00 -
Meter change - any types of meter to CT meter upgrade (per meter) $240.00 -
Meter capacity change (Upgrade/Downgrade) (per meter) $185.00 -
Remote Tariff Changes (per meter) $65.00 -
Premiums
[in addition to the above site visits & investation and service requests]
After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday $115/hr $115/hr
Specific Appointment Time $45.00 $45.00
Urgent $85.00 $85.00
Asbestos Meter Board $125.00 $125.00
Field Service turn down $85.00 $85.00

Electricity & Gas Service Requests


Description Power Gas
Line new connection Quoted Quoted
Meter new connection & installation (per meter)
(incl temporary asset installation)
$240.00 Quoted
Meter relocation / Shift (per meter) $240.00 -
Meter reseal (per meter) $240.00 -
Meter recertification (per meter) $240.00 -
Decommission Meter $85.00 -
Combining Meters Quoted Quoted
Temporary disconnect and reconnect for safety (per meter) Quoted Quoted
Permanent disconnection (per meter) $185.00 Quoted
Meter loss asset (per meter) $85.00 -
Special meter reading fee (per meter) $85.00 $85.00
Premiums
[in addition to the above site visits & investation and service requests]
After Hours - when a contractor visits site after 5pm, on the weekend or on a public holiday $115/hr $115/hr
Specific Appointment Time $45.00 $45.00
Urgent $85.00 $85.00
Asbestos Meter Board $125.00 $125.00
Field Service turn down $85.00 $85.00

Mobile


Description
NEW Sim only $5.00
Mobile number change $35.00
Handset delivery(with SIM) $15.00

Administration & other Fees


Description
Ownership change $60.00
Additional copies of invoice (per invoice) $2.00
Account suspension release (per service) $30.00
Router Pick up/Delivery $15.00
Router 18ACV puchase $180.00
Landline number change $60.00
Premium Mesh Wifi 2pk $240.00
Premium Mesh Wifi 3pk $360.00
Premium Mesh Wifi 4pk $480.00
Additional Premium Mesh Wifi 1pk $135.00

All costs include GST