Renting a modem from Megatel simplifies the process of getting Megatel broadband connected.
To see the available modem options for rental, please visit the following webpage: https://help.megatel.co.nz/v1/docs/megatel-routers
For larger properties, we recommend renting a Deco M5 or TP-Link Mesh WiFi modem pack.
Depending on the size of your house, you may need to rent additional Mesh units to ensure that the signal reaches every corner of your property. To help ensure optimal WiFi performance, we recommend renting the recommended number of Mesh units based on the number of bedrooms in your house. To find more information, please visit the following webpage: https://help.megatel.co.nz/v1/docs/why-mesh-wifi
If you choose to rent fewer units, we cannot guarantee the best WiFi performance of our broadband service. Unsatisfactory WiFi performance due to failure to rent the recommended number of Mesh units cannot be a reason for waiving any early termination fees that may apply (if any) under your supply plan, the requirement to notify us 30 days in advance if you wish to terminate your broadband service, or as a reason for compensation/discounts on modem rental charges.
The rental fee for the modem / Mesh unit is $5 per unit per month until you end your broadband service with MegaTEL.
There is also a $15 delivery charge for the modem.
Please note:
When you end your broadband service, you are required to return the rented modem(s) to Megatel.
If you decide to cancel Megatel broadband, you need to contact Megatel to request a prepaid courier bag to return the modem(s).
The first return bag is free of charge, but if you fail to return the modem(s) or require another return bag, you will be charged a fee ranging from $22.78 to $38.48 depending on your location. If you move address or leave the country, please make sure to plan for the return process and provide us with the correct address for receiving the return bag.
If you do not return the modem(s) within 30 days after the return bag was sent to you, you will be charged for the cost of the modem(s) based on the number and model(s) of modems you have rented to you.
You can find more information on our return fees here (under “Administration & Other Fees”):
https://www.megatel.co.nz/schedule_fees
Ownership of any rental modem(s) supplied to you remains with Megatel at all times.
Megatel reserves the right to supply refurbished rental modem(s) that have been previously used by other customers.
If the rented modem is diagnosed as faulty, Megatel will send you a replacement modem and a return bag (for you to send us the faulty modem for testing).
While we are testing the faulty modem, we will send you a replacement. If the exact model of your current modem is unavailable, Megatel will send you a replacement modem with similar functionality, depending on available stock.
Once your faulty modem is returned to us, it will be tested. If it is found to be physically damaged or misused, you will be charged:
If you lose the modem and are unable to return it after our service has ended, or if you lose it while using our broadband service and need a replacement, please note that you be charged for the modem(s) based on the number and model(s) you have rented.
