We’re currently moving Megatel customers and staff over to Nova as we bring our two great brands together. This change will make things simpler, strengthen our support, and help us deliver an even better experience and great value for everyone.
Megatel has been a trading division of Nova Energy Limited since 2019. We’re now bringing everything together under the Nova brand so we can simplify our services, focus our resources, and provide an even better experience for customers.
We expect all Megatel customers to move to Nova by May 2026.
Because Megatel offers several services (electricity, natural gas, broadband, mobile, and landline), we’re completing the transition in stages to ensure everything goes smoothly.
During February and March 2026, Nova will contact you with:
If you have multiple services or properties, you’ll receive separate emails so everything is clear and easy to follow.
Yes. You’re free to move to another retailer at any time, without penalty. This includes waiving any early termination fee that may otherwise apply if you are on a fixed term plan.
If you’ve already moved to another provider (or decide to before the end of April), there’s nothing more you need to do.
You'll receive a final Megatel bill once your new provider confirms the switch.
Yes. Nova’s online and app account access is called the Nova Hub.
The Nova Hub lets you:
You'll receive your login details once you're onboard with us.
Once your services are transferred to Nova, Nova’s General Terms and Service Fees will apply.
If you’re on a fixed term plan with special pricing or benefits*, you’ll keep your pricing and benefits for the rest of your term. *
* For a small number of customers, Nova may not be able to match every Megatel benefit exactly. If that applies to you, Nova will explain the difference and offer the closest alternative. If you’re not happy with the change, you can switch to another retailer without penalty.
If you're unhappy with Nova's General or Special Plan Terms, you're free to move to another retailer at any time, without penalty.
Yes, we will transfer your personal details to Nova securely, and in line with our Privacy Policy.
Note: as Megatel is a trading division of Nova Energy, the organisation responsible for holding and securing your personal information is not changing.
Yes. Your authorised contacts, emergency contacts, and support information will remain the same.
You can review or update your details at any time, just get in touch. We will also remind you to check your information from time to time.
If Megatel has already recorded a medically dependent person at your property, that information will be passed on to us.
If you haven't told Megatel, please contact us as soon as possible so the information can be added to your new Nova account.
We will ensure you stay connected, except in situations outside anyone's control. Noting this, it's important to have a backup plan, in case of a power cut or gas outage.
Your back-up plan could include a back-up power supply, a battery or generator, torch, going to a friend or family member's home who has power or, in an emergency, calling an ambulance.
If you rely on medical equipment, we also recommend speaking with your GP, hospital, or equipment supplier about backup options.
For more information on preparing your back up plan, go to the Electricity Authority's website.
Yes. Megatel’s Customer Care team is joining Nova, so you can continue to receive support in Chinese and Korean.
You’ll also be able to switch to Chinese or Korean language when using the Nova Hub.
Megatel’s Rewards Points Programme will end on 31 March 2026.
Customers with enough points to redeem (minimum 3,000 points) will have their points automatically redeemed as a credit on their final Megatel bill. Any unused points will expire at the end of the programme.
You’ll receive your final Megatel bill in early April and your Megatel account will be closed.
After that, Nova will take over your billing.
If any additional charges arrive after your final Megatel bill (for example, international calls), Nova will include these in your later bills.
’Nova’ and ‘Megatel’ are both brands of Nova Energy Limited, a subsidiary of the Todd Corporation - one of New Zealand’s leading energy companies with a history dating back to 1884.
Nova is a nationwide energy generator and retailer, supplying around 160,000 customer connections with electricity, natural gas, broadband, landline phone, and mobile services.
As an energy generator, we’re committed to providing reliable and increasingly renewable energy. We currently operate three power stations using thermal and solar energy and we’re building a new 400 MW solar plant in the central North Island in partnership with Meridian Energy.
You’ll be well looked after with us. We’re known for excellent customer service and great value.
At the 2025 NZ Compare Awards, we won:
Our Customer Care Policy outlines our service commitments and how we support our customers.
Yes. We have a team of experienced account managers who support business customers of all sizes.
If you need help, email the team or call 07 306 2700, Monday to Friday, 8.30am–6pm.
Yes, our online virtual assistant is called Greg Grover. You’ll find him on our website.
We’re working to match Megatel plans to our closest equivalent plans. You’ll find more detail in the sections below, including what happens if you’re on a fixed term plan.
Some of our plans work a little differently from Megatel’s, so you may notice small differences in the plan names and how things appear on your bill.
We’ll clearly outline your plans, pricing and any changes during the transition.
If you’re not happy with the plan you’re moved to, let us know. We’ll help you explore other options. If you’re still unhappy, you can switch to another retailer without penalty.
Yes. Once you receive your welcome email from us, you’ll be able to review your plans and make changes.
Yes. We offer electricity, natural gas, broadband, landline phone and mobile services for homes and businesses nationwide.
Like Megatel’s Mega Saver promotion, we offer discounts when you have two or more services on your account with our Multisaver Plans - which are available for our residential and business customers who opt-in to change on to these Plans. The Multisaver discounts are broadly comparable to Megatel’s Mega Saver promotion discounts. Special Terms apply to all Plans.
You may notice some differences in bill layouts and plan names – we’ll explain these in your welcome information.
Yes. If you currently receive Mega Saver discounts, you’ll automatically move to our Multisaver Plans, which offer broadly comparable savings.
These discounts apply to both residential and business services.
Please note: Nova’s bills show the Multisaver plan name, not the discount amount.
No. If you’re on a fixed term plan with special pricing or benefits, your pricing will stay the same for the rest of your term, and you’ll keep these until your plan term ends.
In a small number of cases, we may not be able to match every Megatel benefit exactly. If this applies to you, we’ll explain the difference and offer the closest alternative. If you’re not happy with the change, you can switch retailers, without penalty.
No. You can leave without penalty. This means any early termination fee that may otherwise apply will be waived if you want to switch away.
If you want to make any changes to your plans you should contact us to discuss your options and pricing that may apply.
Yes, unless you are on a Fixed term plan.
We’re working to match your current Megatel plans to our closest equivalent plans.
Please note:
If you would like to discuss your plan options, our team is here to help.
* For a small number of customers, Nova may not be able to match every Megatel benefit exactly. If that applies to you, Nova will explain the difference and offer the closest alternative. If you’re not happy with the change, you can switch to another retailer without penalty
No. Your usage category (Low User, Standard User, Non-Standard User) will stay the same during the move.
Not at this stage.
Yes. Your solar export rate will change to Nova’s rate which is 10 cents per kWh (plus GST if you’re GST registered).
No. Nova’s broadband plans and pricing match Megatel’s, although plan names differ. Nova will explain any naming differences during the transition.
Yes. You’ll move to Nova’s standard perminute calling rates, which are available here.
Nova also offers flexible calling packages that could save you money or provide predictable monthly costs. Once your account is set up, you can choose the option that best suits your needs.
In most cases, your broadband will continue working just as it does now, with no changes needed. A small number of customers may simply need to restart their modem.
Yes, your number will stay the same.
Yes. Your number will be transferred to your new SIM at your scheduled transfer time.
Check your email for full instructions on what you need to do to setup your SIM.
We’ll also send SMS reminders to help you get ready.
Your mobile transfer date will be between 16 April - 30 April.
Check your email to see when your scheduled mobile transfer date and time is.
If you’d like to change your date or time, you can do so before 9 April by clicking on the link in your email.
If you’re on an Endless Plan, you’ll move to a similar plan as you have now.
If you’re on a Roll Over Plan, you’ll move to our closest equivalent Endless Plan, as Nova only offers endless mobile plans.
Endless plans give you maxspeed data up to your allowance, then endless data at reduced speeds - so you never run out (subject to Nova’s Fair Use Policy).
Any purchased and unused Megatel roaming packs will be refunded.
With Nova, there’s no need to buy a roaming pack before traveling. You can roam in over 100 destinations for just $8/day, with endless data, unlimited calls, and texts.
Roaming will work automatically when your phone connects to an overseas network. You can turn roaming off in the Nova Hub.
Visit Nova’s roaming page to see eligible destinations and charges.
You won’t lose it. When your plan changes over to Nova, we’ll add a one-off amount of maxspeed data equal tomatch your accumulated balance. You’ll then have 12 months to use that data.
Yes. You’ll move to Nova’s Standard Mobile rates for any usage outside of your plan.
These rates can be viewed here.
Yes, Nova uses the 2degrees mobile network.
Yes, Account holders can track mobile usage in the Nova Hub and all mobile users are sent a text alert when they reach 100% of their max speed data allowance.
Yes. Nova’s billing cycle is different from Megatel’s. To align with Nova’s cycle, your first Nova bill won’t include a monthly plan charge.
Mobile usage is also aligned to the calendar month, so your max speed data allowance will reset on the 1st of every month.
Your new Nova mobile plan includes unlimited calls and texts to New Zealand plus your chosen international zone - either the Asia Zone (China, Hong Kong, Taiwan and South Korea) or Australia.
You will receive a separate email with instructions for each SIM on your account.
Please make sure each SIM user knows their transfer date and how to set up their new Nova SIM. We’ll also send SMS reminders before the transfer to help everyone get ready.
Yes, your current mobile number will be transferred to your new Nova SIM at the scheduled transfer time. Check your email for this date.
Your existing voicemail messages will not transfer to Nova. Please save any important messages (e.g. record the message to another device) before your transfer date. Check your email for this date.
The 026 mobile number printed inside the SIM pack is a default number for new customers. Your current number will be transferred to this SIM on your transfer date.
Your mobile number won’t change.
If you have more than one SIM on your account, please check the text message we sent each SIM user. It will include the 026 number to help you know which new SIM relates to your current number. It’s important to swap the correct SIM into your phone.
You can update your delivery address until 27 March 2026. The account owner can send a Secure Message via the MyMegatel app (from the Home screen) or call 0800 634 283.
For security, your SIM card will be sent with signature required. If no one’s home, NZ Post may leave a card for collection or arrange redelivery. We’ll text you a Tracking ID once the SIM card is on its way so you can check your delivery date using the NZ Post website.
No. Please insert your new Nova SIM card when your current SIM stops working on your transfer day.
It depends on where your data is stored. Contacts saved on your Megatel SIM will not transfer to your new Nova SIM. Contacts stored in messaging apps (e.g. WhatsApp, WeChat, KakaoTalk etc) won’t be affected.
If your Megatel account is in credit when you transfer to Nova, that amount will either be refunded on your final Megatel bill or transferred to your new Nova account.
Any unpaid Megatel balances will be transferred to your Nova account. It will appear on your May bill, unless you pay it beforehand.
No. Once you receive your welcome email from us, you’ll need to update Work and Income New Zealand with your new Nova customer details and bank account number, so your payments go to the right place.
If you’re having payment difficulties, please see our Customer Care Policy for more information on the support we offer.
Your existing payment plan will move to Nova automatically. You won’t need to set up anything new, your arrangement will continue as agreed.
We offer a range of easy payment options. You can view these on our website here and on the back of Nova bill.
No. Your existing payment authority will be transferred to Nova. You won't need to set up anything new.
Please note that for payments made by credit/debit card Nova charges a 1% processing fee.
Yes. You’ll need to update your payments to Nova’s bank account, which will be detailed on the back of your Nova bill. We’ll let you know how and when to do this.
Please note: Nova charges a 1% processing fee for credit/debit card payments.
Nova normally sends one bill per account, which makes things easier to manage.
If you prefer separate bills for your energy and telecommunications services, you can request separate Nova accounts once your services move over.
Yes. After 1 May, you can combine your accounts into one bill, as long as the account holders are the same.
Our service fees (for optional or additional services) are listed on our website here.
Please note some of Nova’s service fees differ from Megatel’s fees – for example, Nova charges a 1% processing fee for credit/debit card payments.
