We have an important update about the future of Megatel.
We’re excited to announce we’re merging with Nova Energy.
To ensure a smooth and reliable transition, we’re moving customers in stages, and we will keep everyone informed at each step.
We expect you’ve got some questions – so we’ve put together helpful information below to guide you through what’s changing, and what it means for you.
If you need a hand or want to know more, send us an email, call us, or ask Ellie, our AI assistant in the Megatel app.
Megatel has been a trading division of Nova Energy Limited since 2019. We’re now bringing everything together under the Nova brand so we can simplify our services, focus our resources, and provide an even better experience for customers.
We expect all Megatel customers to move to Nova by June 2026.
Because Megatel offers several services (electricity, natural gas, broadband, mobile, and landline), we’re completing the transition in stages to ensure everything goes smoothly.
Between February and April 2026, Nova will contact you with:
If you have multiple services or properties, you’ll receive separate emails so everything is clear and easy to follow.
Not right now - your services will continue as normal with no interruption.
During the transition, you may need to complete a few simple steps, especially if you have broadband or mobile services. Nova will guide you through anything you need to do.
Nova will also let you know how to log in to the Nova Hub, their easy-to-use customer app and online account access.
Yes. You’re free to move to another retailer at any time, without penalty. This includes waiving any early termination fee that may otherwise apply if you are on a fixed term plan.
If you’ve already moved to another provider (or decide to before June), there’s nothing more you need to do.
We (or Megatel) will send your final bill once your new provider confirms the switch.
Yes. Nova’s online and app account access is called the Nova Hub.
The Nova Hub lets you:
Once your Nova account is set up, you’ll be able to log in.
Once your services are transferred to Nova, Nova’s General Terms and Service Fees will apply.
If you’re on a fixed term plan with special pricing or benefits*, your pricing will stay the same for the rest of your term, and you’ll keep any special plan pricing or benefits until your plan term ends. *
* For a small number of customers, Nova may not be able to match every Megatel benefit exactly. If that applies to you, Nova will explain the difference and offer the closest alternative. If you’re not happy with the change, you can switch to another retailer without penalty.
If you’re unhappy with Nova’s General or Special Plan Terms, you can move to another retailer at any time, without penalty.
Yes, we will transfer your personal details to Nova securely, and in line with our Privacy Policy.
Note: as Megatel is a trading division of Nova Energy, the agency that ultimately holds and secures your personal information is not changing.
Yes. Your key account details - including your authorised contacts, emergency contacts, and support information - will stay the same.
You’re able to review and update your details at any time – simply get in touch. Nova will also remind you to check your information from time to time.
If you’ve already told us about a medically dependent person at your property, we’ll pass this information on to Nova.
If you haven’t told us yet, please contact us as soon as possible so we can record this on your account.
We’ll work with Nova to help ensure you stay connected, except in situations outside anyone’s control. It’s important to have a backup plan, in case of a power cut or gas outage.
Your back-up plan could include a back-up power supply, a battery or generator, torch, going to a friend or family member's home who has power or, in an emergency, calling an ambulance.
If you rely on medical equipment, we also recommend speaking with your GP, hospital, or equipment supplier about backup options.
For more information on preparing your back up plan, go to the Electricity Authority's website.
Yes. Our Customer Care team is joining Nova, so you can continue to get support in Chinese and Korean if you prefer.
You’ll also be able to request Chinese or Korean language when using the Nova Hub.
Megatel’s Rewards Points Programme will be coming to an end on 31 March 2026 as part of our move to Nova
Customers who have earned enough points to redeem (minimum 3,000 points) will have their Points Redeemed as a credit on their final Megatel bill. Any unused points will expire from 1 May 2026.
If you have energy and broadband services, you’ll receive your final Megatel bill in early April. Mobile customers will receive their final Megatel bill in May.
After that, Nova will take over your billing.
If any additional charges arrive after your final Megatel bill (for example, international calls), Nova will include these in your later bills.
’Nova’ and ‘Megatel’ are both brands of Nova Energy Limited, a proud subsidiary of the Todd Corporation - one of New Zealand’s leading energy companies with a history dating back to 1884.
Nova is a nationwide energy generator and retailer, serving around 160,000 customer connections with electricity, natural gas, broadband, landline phone, mobile, and electric vehicle charging services.
As an energy generator, Nova is committed to providing reliable and increasingly renewable energy for today and the future. Nova currently operates three power stations using thermal and solar energy, and they’re building a new 400 MW solar plant in the central North Island in partnership with Meridian Energy.
You can learn more about Nova on their website.
You’ll be well looked after. Nova is well known for its excellent customer service and great value.
At the 2025 NZ Compare Awards, Nova won:
Nova’s Customer Care Policy outlines their service promises and how they look after their customers.
Yes. Nova has a team of experienced account managers who support business customers of all sizes.
If you need help, you can contact them by email or call 07 306 2700, Monday to Friday, 8.30am–6pm.
Yes. Nova’s online and app virtual assistant is called Greg Grover.
You can find Greg on the Nova website.
We are working hard in the background to match your current Megatel plans to Nova’s best equivalent plans. See below sections for more information on your service pricing, including what will happen if you’re currently on a fixed term plan with Megatel.
Some of Nova’s plans work a little differently, so you may notice small differences in the plan names and how things appear on your bill.
Nova will clearly outline your plans, pricing and any changes during the transition.
If you’re not happy with the plan you’re being moved to, let us know. We’ll see if another plan is a better fit for you. If you’re still unhappy you can move to another retailer at any time, with no penalty.
Yes. Once you receive your welcome email from Nova, you’ll be able to review your plans and make changes.
Alternatively, if you want to make any changes to your plans now contact us.
Nova offers electricity, natural gas, broadband, landline phone and mobile services for homes and businesses nationwide.
Like our Mega Saver promotion, Nova also offers discounts when you have two or more services on your account. Nova calls these their Multisaver Plans, and these are available to both residential and business customers who opt-in to change on to these Plans
The Multisaver discounts match Megatel’s Mega Saver promotion discounts. Special Terms apply to all Plans.
You may notice some differences in bill layouts and plan names - Nova will explain these in your welcome information.
Yes. If you currently receive Mega Saver discounts, you’ll automatically move to Nova’s Multisaver Plans, which offer equivalent savings. These discounts apply to both residential and business services.
For more information on Nova’s Multisaver discounts, visit Nova’s residential and business customer Multisaver website pages. Special Terms apply to all Plans.
Please note: Nova’s bills show the Multisaver plan name, not the discount amount.
No. If you’re on a fixed term plan with special pricing or benefits, your pricing will stay the same for the rest of your term, and you’ll keep these until your plan term ends.
In a small number of cases, Nova may not be able to match every Megatel benefit exactly. If that applies to you, Nova will explain the difference and offer the closest alternative. If you’re not happy with the change, you can switch retailers, without penalty.
No. You can leave without penalty. This means any early termination fee that may otherwise apply will be waived if you want to switch away.
If you want to make any changes to your plans you should contact us to discuss your options and pricing that may apply.
Yes, unless you are on a Fixed term plan.
We’re working hard in the background to match your current Megatel plans to Nova’s best equivalent plans.
Please note:
If you have any questions, or would like to discuss your plan options, our team is here to help.
* For a small number of customers, Nova may not be able to match every Megatel benefit exactly. If that applies to you, Nova will explain the difference and offer the closest alternative. If you’re not happy with the change, you can switch to another retailer without penalty.
No. Your usage category (Low User, Standard User, Non-Standard User) will stay the same during the move (unless you change it with us before 1 May – which you are welcome to do at any time).
Not at this stage.
Yes. Your solar export rate will change to Nova’s rate which is 10 cents per kWh (plus GST if you’re GST registered).
No. Nova’s broadband plans and pricing match Megatel’s, although plan names differ. Nova will explain any naming differences during the transition.
In most cases your broadband will continue working just as it does now, with no changes needed. A small number of customers may simply need to restart their modem.
Nova will get in touch in February with easy step‑by‑step instructions and support to guide you through your change over, including their help desk contact details.
Yes, your number will stay the same.
If you have or request a Static IP for your broadband connection, Nova will let you know any actions you need to take once your broadband service transfers, along with who to contact for help.
Possibly - but in a positive way:
Endless plans give you max‑speed data up to your allowance, then endless data at reduced speeds - so you never run out (subject to Nova’s Fair Use Policy).
You won’t lose it. Before you move, Nova will allocate you max‑speed data equal to or greater than your existing rollover balance.
Nova will be matching Megatel’s international calling rates, but text (SMS) rates do change from time to time. For Nova’s Mobile and SMS rates, visit their webpage here.
Yes. You’ll receive a Nova SIM with clear instructions on when and how to switch it over.
Yes, Nova uses the 2degrees mobile network.
Yes, account holders can track mobile usage in the Nova Hub and all mobile users are sent a text alert when you reach 100% of your max speed data allowance.
If your Megatel account is in credit before your move to Nova, that amount will either be refunded on your final Megatel bill or transferred to your new Nova account.
Any unpaid Megatel balances will be transferred to your Nova account. It will appear either on your May or June bill, unless you pay it beforehand.
No. Once you receive your welcome email from Nova in early April, you’ll need to update Work and Income New Zealand with your new Nova customer details and bank account number so your payments go to the right place.
Please also see Nova’s Customer Care Policy for more information what to do if you are having payment difficulties.
Your existing payment plan will move to Nova automatically. You won’t need to set up anything new, your arrangement will continue as agreed.
Nova offers a range of easy payment options. These option are available on Nova’s website and on the back of Nova’s bills.
Yes. You’ll need to update your payment details to go to Nova’s bank account. We’ll let you know how and when to do this.
Please note that Nova charges a 1% processing fee for credit/ debit card payments.
Yes, you’ll need to update your payments to Nova’s bank account. For now, keep paying Megatel, we’ll let you know when it’s time to switch.
You can keep using your different payment methods for now. But when you transfer to Nova you will need to update your payments to go to Nova’s Bank account. We’ll let you know when it’s time to switch.
Nova offers a range of easy payment options. These option are available on Nova’s website and on the back of Nova’s bills.
Nova normally sends one bill per account, which makes things easier to manage.
If you prefer separate bills for your energy and telecommunications services, you can request separate Nova accounts once your services move over.
Yes. After 1 May, you can combine your accounts into one bill, as long as the account holders are the same.
Nova’s service fees (for optional or additional services) are listed on their website. You can check them anytime.
Please note some of Nova’s service fees differ from Megatel’s fees – for example Nova charges a 1% processing fee for credit/ debit card payments.
