| Call Centre Operating Hours | |
| 25th - 26th Dec 2024 | CLOSED |
| 27th Dec 2024 | 9am – 5:30pm |
| 28th - 29th Dec 2024 | CLOSED |
| 30th - 31th Dec 2024 | 9am – 5:30pm |
| 1st - 2nd Jan 2025 | CLOSED |
We have limited staff working on these periods and services are restricted in some areas.
| New joining and other Orders | |
| New Connection / Transfer | 18/12/2024 - 08/01/2025 |
| Move address restriction | 21/12/2024 - 05/01/2025 |
| Stock delivery restriction | 21/12/2024 - 02/01/2025 |
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No modem/sim delivery during this period
Delivery delays are expected until 08/01/2025 |
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| ICP/Meter Installation | 14/12/2024 - 05/01/2025 |
| ICP/Meter Decommission | 14/12/2024 - 05/01/2025 |
| Energy Reconnection | No Restriction |
| Energy Disconnection | 20/12/2024 - 05/01/2025 |
| Emergency & Fault Support | |
| Mobile provisioning / service fault | 21/12/2024 - 02/01/2025 |
| Non-urgent Broadband fault | 21/12/2024 - 02/01/2025 |
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*Wifi issue, Frequent disconnection etc.
|
|
| Emergency Broadband fault | No Restriction |
| Emergency Energy fault | No Restriction |
| Non-urgent Metring service/fault | 14/12/2024 - 05/01/2025 |
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*Equipment changes, Investigations, Revenue Assurance, Meter Tests, etc.
|
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| Urgent Metring service/fault | No Restriction |
| Account | |
| Payment / Refund | 23/12/2024 - 03/01/2025 |
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*Manual Direct Debit/Credit card Payments and Refund requests not available during this period
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