The supply of electricity and gas under all Megatel Energy plans is in accordance with Megatel’s General Terms and Conditions which are available at General Terms and Conditions ("General Terms"), any applicable promotional plan terms and conditions("Promotional Terms") and the following energy plan special terms ("Special Terms").
Energy services are also provided in accordance with our Privacy Policy and Customer Care Policy.
These Special Terms apply to all Megatel residential and commercial electricity and gas plans and customers. If there is any conflict between our General Terms, Promotional Terms and the Special Terms below, the Special Terms will apply.
1. As electricity/gas prices can change from time to time, your connection date is at least 3 months after the date of your application, your electricity/gas rates will not be confirmed until closer to your actual connection date. This means the electricity/gas prices advised to you at the time of your application may differ from the confirmed pricing when your new connection is ready.
2. If you agree to sign up for power/gas as part of your application for a promotion bundle that includes broadband and/or mobile services, you must accept the power/gas prices given to you at the time of provisioning which will be the most recent standard pricing. If you decide to cancel your application for power/gas at this stage, and if any promotional benefits have already been provided to you, you will incur the applicable Early Termination Fee set out in the relevant Promotional Terms.
3. Once your power/gas connection has been provisioned, and if you have a fixed contract supply term, your energy pricing will stay the same for your contracted supply term unless we adjust your pricing:
If you do not have a fixed contract supply term, your energy prices are not fixed and are subject to change from time to time.
4. Regardless of whether you have a fixed or unfixed contract supply term, We will always notify you if your power/gas prices change by providing you with at least 30 days advance notice and the reason for the change.
Please also see our Schedule of Fees which sets out our fees for specific energy related services (which are subject to change from time to time). You will be informed of the relevant fee for any energy related service before it is performed, and any fee which is subject to quote will be agreed with you in advance.
5. We take payment security seriously. That's why we've chosen not to accept:
While bank transfers may seem like a convenient way to pay, they come with a higher risk of human error. Even small mistakes, such as entering an incorrect account number or sort code, can lead to delays or even the loss of funds. To ensure that our customers' payments are processed quickly and securely, we focus on offering reliable payment methods, such as recurring payments and online payments through our secure MyMegatel app.
These payment methods not only reduce the risk of errors but also provide customers with peace of mind that their payments are being processed efficiently and securely.
6. Except where disconnection is required for emergency or safety reasons, under the provisions of any applicable energy laws, or where you have requested a disconnection, we will always give you at least 7 working days’ advance notice before disconnecting your energy supply.
The notice will set out the reason for disconnection, intended date that disconnection will take place and the steps that you need to take if you wish to prevent disconnection. If all those steps have not been taken within the timeframes set out in the notice, we will give you a final warning notice at least 24 hours prior to disconnection. If all steps in the disconnection notice have not been taken at the expiry of that final 24 hour period, and you have not raised a genuine dispute about the disconnection (see our Complaints Process ), then we will proceed to disconnect your energy supply.
Please note that in some circumstances, your energy supply may be disconnected by other parties such as the relevant energy network operator. For any network operator-initiated disconnections, we will also follow the above disconnection process provided we have received notice about the disconnection from the network operator.
7. All energy supply equipment and appliances installed by you at your residence must comply with all relevant legal and Network Operator connection requirements.
The electricity point of supply is usually at the pole fuse for an overhead connection and the property boundary for an underground connection. The point of supply for gas is usually where your gas installation connects to the outlet of the gas metering equipment.
Please remember that if you become aware of or suspect any emergency involving your energy supply or energy supply equipment, you should:
8. If we make any material changes to our General Terms or these Special Terms, and those changes are reasonably likely to have a material detrimental effect on you, then:
