1.1 This clause applies if we are providing landline service to you. You will also be bound by the Megatel General Terms and Conditions and any other specific Terms and Conditions for the other Megatel services that you use.

1.2 Any phone number(s) that we allocate to you does not belong to you and will be returned to the system once your service has been terminated with us. You cannot sell or transfer your number to any other parties.

1.3 If you use our voice services, you cannot resell any services to another party. Our service can be used only for standard calling, which excludes activities such as auto-dialling, continuous call forwarding, telemarketing, Call Centre, fax or voicemail broadcasting. We reserve the right to immediately disconnect or charge our standard per minute rates, if in our sole discretion we consider that your activity is inconsistent with normal usage patterns.

1.4 You are liable to the charges incurred from your landline service including 0900 calls. If you do not make payment for 0900 call fees that have been charged to you or made from your phone through the Megatel networks, we may also at any time suspend or restrict your functions to make 0900 calls, or suspend or restrict any service we have provided to you.

1.5 We cannot guarantee a number until it is connected to our network. We advise you not to produce any materials with the number or publish the number until it has been connected and supplied to you. We are not liable for any loss or damage due to our inability to guarantee a number.

1.6 If we need to change your number, we will give you as much notice of the change as we reasonably can. If you request a number to be changed, we may charge you a fee to process this request.

1.7 If you wish to make your details available through Directory Assistance and/or in the Phone Book, please inform our Call Centre 0800 634 283. We will then forward your information to the third party responsible for this change, for this to be arranged. By providing us with the details, you authorise that we can use and forward your information to the third party company for this purpose. Subject to the terms of the Consumer Guarantees Act 1993, you agree that we (nor our officers, employees, contractors and agents) have any liability to you in connection with the directory assistance service or your phone book listing.

1.8 Your landline service will change to standalone service from bundled package with broadband if you terminate your broadband service for any reason. Standalone landline service fee will be charged on your monthly bill.

1.9 You are responsible to check your landline calling usage to prevent any toll call charges. Please be aware that the call records on our website is not updated real time and can have few hours delay.

1.10 While we take reasonable security precautions, due to the nature of telecommunications services we cannot guarantee the confidentiality of any calls or transmissions you make while using our services.

1.11 If you purchase our VoIP home phone service, please note:

• a) Your calls will be delivered over your broadband connection using Voice over Internet Protocol. This means that if there is a power or broadband outage, you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend:
• • (i) you maintain or have access to a mobile phone service and keep a charged mobile phone at your property in case you need to call 111 or other emergency call services during an outage; and
  • (ii) if you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our broadband/phone services, you should not sign up for our services.
• b) If you or someone in your household is particularly at risk of requiring the 111 emergency service (e.g., for reasons of health, safety or disability) and you don’t already have an alternative way to call 111 in the event of an outage (e.g., a mobile phone), you can apply to be listed as a Vulnerable Consumer. If you qualify, we will provide you with a means to call 111 in the event of a power failure, at no cost to you. Contact us or visit here for more information and to apply.