1.1 This clause applies if we are providing a Smart Hub service to you.
1.2 Your Smart Hub service can be provided to you as a single product or in conjunction with your broadband service as a part of your promotion.
1.3 For Web KoreanIPTV Terms & Conditions, please refer to its website www.koreaniptv.co.nz for more information.
1.4 As we rely on third party server, third party equipment provider and network to provide you with Smart Hub service, we cannot guarantee fault-free and continuous service. If there is any outage on your service, we will advise you as reasonably as we can. However, due to our inability to control third party equipment, server and systems, we will not be liable for any loss of the service.
1.5 If any of your Megatel service is in debt, your Smart Hub will also be impacted by the account status and therefore may be restricted or disconnected together with your service. We will not be able to reconnect or resume the Smart Hub service until the whole overdue balance has been paid off. When your Smart Hub service is restricted, the charges for the service will continue until the service has been fully terminated.
1.6 You must only use the Smart Hub service for the purposes originally set up for the device. Any damage to the device or the service will be liable to you.
1.7 There is a bond fee of $100 for the Smart Hub device for us to send out the equipment to you. The bond fee is returned upon termination only if the full component has been returned to us. If any of the component is missing, below charge will apply and be deducted from the bond fee.
1.8 Upon terminating your agreement, Smart Hub and all of the components need to be returned to us for the bond fee return. If the item is not returned within the requested time, the bond fee will not be returned and the additional charges for the components will be charged to the final invoice.
1.9 Speed in which you receive services on Smart Hub will be depended on but not limited to the type of internet services that you use, location of the Smart Hub from your router and any other download programmes and activities running on any other devices.
1.10 In the case of planned network outage, we will advise you of the potential outage in advance, while for the unexpected network outage, we will advise you as soon as we reasonably can. For any cease of services due to an outage that is beyond our control, our responsibility is to fix the fault as soon as we reasonably can, but we will not be liable for any loss in regards to the Smart Hub service.
1.11 There could be a loss of Smart Hub service if you are impacted by the loss of electricity service, as your Smart Hub device requires electricity to fully operate. Megatel is not responsible for a loss of Smart Hub service due to the loss of electricity.
