The supply of services by Megatel (a division of Nova Energy Limited) under a promotion is in accordance with:
Introduction
1. Promotions are available from time to time to selected residential customers in selected regions who sign up our services and who meet our pre-acceptance checks and criteria.
2. To be eligible for any promotion you must:
3. Any joining credit included in a promotion will be applied to your first invoice and is not transferable, exchangeable or redeemable, and no cash alternative is available.
4. If you sign up services for a fixed term and you end or change any of your plans and services from the initial connection of our service at your property for any reason before the end of the fixed term, an early termination fee may apply. However, if you move to a new house within the fixed term and you cannot remain connected with our services at your new house, the early termination fee may be waived at our sole discretion. Please note, depending on where you move to, the exact same services may not be available at your new home in which case applicable early termination fees may apply in accordance with the promotion’s special terms.
5. You may be moved to another pricing when our services are transferred to a different network and/or different capability of property.
Broadband service
6. Our broadband service includes unlimited data, subject to our Fair Use Policy.
7. If you are a new broadband customer, we will supply you with a modem/router and there is a delivery charge. If you are an existing broadband customer renewing your broadband supply contract on a promotion, a modem/router will not be provided unless your existing modem/router is confirmed by us as being out of warranty.
8. If you submit an application for a promotion that includes a modem/router and subsequently decide to cancel, you may be charged for any costs we have incurred in processing your application, such as connection fees or router delivery/returning fees.
9. Where broadband speeds are stated, these are based on theoretical maximums and actual speeds will vary.
10. Any promotional discount will end, and your broadband price will be moved to the standard price for your plan, after the relevant contract term / promotional period has ended.
11. If you move to an address where fibre is not available during any fixed term for broadband supply, your broadband supply will end and early termination fees may apply. If you have any bundled energy services with us, the terms for the bundled services will remain the same and you must continue those services with us unless we are unable to provide the services at your new address (in which case applicable early termination fees may apply in accordance with the promotion’s special terms).
Add-on Phone services
12. Voip(Internet based line) can be purchased at any time during your broadband supply term at an additional cost and we may charge a connection fee.
13. Voip phone service includes a range of calling functions such as call waiting and caller ID. If you are transferring to us from your existing third-party provider, you will need to contact your relevant third-party service provider to check that any existing (or future) services/devices not supplied by Megatel – such as monitored security and medical alarms, and any service/device that requires an analogue phone line – will be compatible with broadband and phone services.
14. If you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our broadband/phone services, we strongly recommend that you do not sign up for our services.
15. Please contact us if you or anyone in your household is, or becomes, dependant on a home phone line or electricity for critical medical support.
16. If there is a power or internet outage or other internet disabling event (including impeded wireless range within your home, equipment being disconnected from wall sockets etc.) you will be unable to make calls using our phone service, including Emergency 111 calls. We recommend you maintain or have access to a mobile phone service and keep a charged mobile phone at your premises in case you need access to 111 and other emergency call services in cases of service disruption.
17. If you or someone in your household is particularly at risk of requiring the 111 emergency service (e.g. for reasons of health, safety or disability) and you don’t already have an alternative way to call 111 in the event of an outage (e.g. a mobile phone), you can apply to be listed as a Vulnerable Consumer. If you qualify, we will provide you with a means to call 111 in the event of a power failure, at no cost to you. Contact us or visit here for more information and to apply.
18. Mobile and International calling from your home phone service can be used at any time during the supply term, at an additional cost.
Mobile
19. Unlimited calls and texts plans are subject to our Fair Use Policy including the selected international countries in your plan.
20. Unlimited Data plans will be throttled to a maximum data speed of 1.2Mbps when you go above your data threshold on your plan. Tethering or hotspots are not available with any “Big Data” plans.
21. If you exceed your monthly calling limit, you will be charged an additional charge per minute.
22. Roaming service will be automatically activated if you use your mobile number overseas and you will be charged at roaming rates for the zones you are in at the time.
23. Upgrade plans are only available once per billing period. You cannot downgrade plans during your billing period but you can book a plan downgrade to apply for the next billing period.
24. If you enable Auto-Allowance plans, Auto-Allowances plans will be activated and purchased when you don't have any remaining call/text or data allowance.
25. Auto-Allowance plans are only available once per billing period.
26. Any data set to expire first during the month will be consumed first. NZ Data Add-On or Auto-Allowance plans expire after 30days from the purchased date.
27. Rollover Data will expire after 365days from its recurring plan start date or when you terminate our service or change plan where Rollover is not available.
Electricity & Gas
28. If you rely on a medical alarm, life-support or other critical-support or monitored service, and your existing third-party service provider cannot guarantee its compatibility with our broadband/phone services, we strongly recommend that you do not sign up for our services.
29. Once your energy connection has been provisioned, your pricing will stay the same for your contracted supply term unless we adjust your pricing in accordance with our Energy Plan Special Terms.
30. If you submit an application and subsequently decide to cancel before our service is connected, you may be charged for any costs we have incurred in processing your application, such as turndown or site visit fees.
31. Megatel may also adjust your pricing if, for any reason, the information that we have relied on to set your pricing is incorrect and/or requires amendment (e.g., if your metering setup or capacity and/or pricing category is incorrect or changes).
32. At the end of any fixed supply term, you will be moved to standard pricing applicable for your area and metering setup. We will notify you of this new pricing.
33. If you move into where Megatel does not provide power and you are still on a bundled promotion,
These terms and conditions cannot be applied for any other scenarios apart from the ones stated above.
These terms are current as of 1st Dec 2022.
